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Home Management Human Resources

What is a Virtual Office Staff?

And where to find the best VA's

June 5, 2019
in Management, Human Resources
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In the modern-day world within which we live, there seem to be more and more ‘virtual’ concepts than ever before. Virtual reality, for example, enables people to pretend to live out pretend lives doing something completely different. A quick internet search returns results such as virtual disc jockeys and virtual pianos. However, were you aware that even office functions can become virtual?

Business management is becoming increasingly difficult, as we struggle to keep up with the many demands posed upon us. There are always financial reports that need to be completed. Suppliers need to be paid and customers need to be kept happy. It can be really difficult trying to juggle all of the different ‘balls’ in the air as you fight fire in order to keep the business afloat. When we think that we are on top of everything, all of a sudden the phone rings and more demands are placed upon us! It can feel impossible to remain in control.

Virtual Receptionist

When the phone is constantly ringing, it can be impossible and pointless to start a new job. Once you pick one thing off you ‘to do’ list, a phone call comes in, adding something else. It is little wonder that it does not feel like any progress is being made!

Our virtual receptionist takes care of this for you. Simply switch your phone system to VR mode and your incoming calls will be diverted elsewhere. Your customers can either leave a message (which comes through as an email), or diverted to another number – if you have someone waiting on standby. Having your calls diverted saves you the hassle of constantly answering your phone when you need to get something done. This product is also helpful if you leave the office unmanned and are expecting calls to still be received. When you leave the office at night, you can switch your system to VR mode, and any messages will still come through as normal. This is easily our number one best-selling product and our customers are regularly commenting on how much easier their life is, with this setup! Good people are very often found on Upwork.com

Icons showing the virtual support group

Also, check out Airtasker. Airtasker is a trusted community platform that connects people who need to outsource tasks and find local services, with people who are looking to earn money and ready to work.

There is a range of tasks available on Airtasker from tasks around the home like deliveries, cleaning, gardening and handyman work to tasks for businesses like office admin, promotional work or computer & IT support. There also a range of creative tasks like photography, graphic design and website & blog support which can help you earn money online.

Virtual accountant

The accountant allows you to direct emails into a specific inbox, before deciphering what type of financial document it is. For example, if a BACS remittance advice comes into the inbox, the virtual accountant recognizes it as a sales receipt and files it away into a separate folder containing all of the receipts.

The virtual accountant receives rave reviews from our customers who are forever moving emails into the necessary location – spending time sorting rather than doing the accounts work that they are paid to do. Many customers state how they love arriving in the morning, clicking on one folder to view a list of receipts and an up-to-date bank statement when it arrives. The virtual accountant is also now capable of moving the numerical data that the emails collect, onto a spreadsheet. This can be easily integrated with other spreadsheets and accounts software. There are currently plans to move data from these emails onto a ‘profit and loss’ and ‘balance sheet’ report which would save you even more time. That task is still yet to be completed, however.

Virtual secretary

The virtual secretary will produce a letter based on your requirements. This product is flexible and can be easily changed to suit your requirements. For example, if you find that you are sending the same type of letter out on a regular basis, you can create a template which automatically produces the letter that you require.

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